We want your order to arrive safely and as quickly as possible — here’s everything you need to know before you shop.
UK Shipping Rates
Service
Delivery Time
Cost
Standard Shipping
3–5 business days
£3.95
Express Shipping
1–2 business days
£7.95
Free Standard Shipping
3–5 business days
FREE on orders £50+
Order Fulfilment & Dispatch
We dispatch orders Tuesday to Saturday. Once your order is placed, please allow 1–3 business days for us to pick, pack, and get it ready to go.
Here’s a handy guide to when you can expect your order to head out:
Orders placed Mon–Sat before 3pm — we’ll aim to dispatch within 1–3 business days.
Orders placed after 3pm on Saturday — these will be dispatched by end of day Tuesday at the latest.
You’ll receive a dispatch confirmation email as soon as your order is on its way. (Sometimes these sneak into spam — it’s worth a quick check!)
Mustard Made Shipping
Mustard Made products are a little different — they ship directly from the Mustard Made UK warehouse, so here’s what to expect:
Delivery costs are calculated at checkout based on your order size and location.
Free delivery is available on all Mustard Made orders over £200 to mainland UK and Northern Ireland — this applies automatically at checkout. For orders under £200, standard shipping rates will apply.
Once your order is on its way, you’ll receive a shipping confirmation with a tracking link so you can follow it every step of the way.
A few things to note:
Please double-check your delivery address when ordering — re-delivery fees may apply if it’s incorrect.
Couriers may leave your order in a safe place if you’re not home. If you’d prefer a signed-for delivery, please let us know as soon as possible after placing your order.
We’re unable to deliver to PO Box addresses.
Delivery to the Channel Islands, Isle of Man, Isle of Wight, and other offshore locations may incur additional charges. You can check the delivery cost at checkout before confirming your order.
Delivery times
Please allow 1–2 working days for your order to be prepared and dispatched from the warehouse. From there, delivery typically takes 1–3 working days, depending on your location. Rural or remote addresses may require collection from a nearby depot if door-to-door delivery isn’t possible.
A heads up on larger items: Some products are packed across two cartons and may arrive separately. If you’ve ordered multiple items, these may also be delivered in separate shipments — each parcel will have its own tracking information, all accessible via your tracking link.
Apartments & flats
We can’t guarantee door-to-door delivery for apartments or flats, particularly in larger buildings. Couriers will always do their best, but may leave your order in a lobby, reception area, or mail room if they consider it a safe place. If they’re unable to find a safe spot, they’ll leave a card with redelivery or collection instructions.
No international shipping is available for Mustard Made products at this time.
Mustard Made Returns & Exchanges
Changed your mind? No problem — you have 14 days from delivery to cancel your order for any reason, and a further 14 days to send it back.
Conditions of return:
Lockers must be unused, unassembled, and in original packaging to receive a full refund. Assembled lockers can still be returned, but the refund will be reduced to reflect the loss in value (usually no more than 50%).
Smaller items (Hangers, Baskets, Ledges, Storyboard, Buttons, Wordbits) must be unused and in original packaging.
Refunds include the cost of standard delivery. Express or Saturday delivery charges are non-refundable.
Return shipping is at your cost — we’ll arrange the collection.
Sale items can be returned within the cooling-off period and will be refunded at the price you paid.
Exchanges & colour swaps
If you’d like to swap your colour, please get in touch as soon as possible. If your order hasn’t shipped yet, we’ll do our best to make the change before it’s collected by the courier. If it’s already on its way, the process is the same as a return — once the original product is back with us safely, we’ll send out your new choice. You’ll just need to cover the return shipping and delivery of the new item.
Please note: Lockers that have been assembled and then deconstructed cannot be exchanged. They can only be returned under your 14-day cooling-off rights and refunded at a reduced value.
Damaged or faulty items
If anything arrives with a fault or imperfection, please email us photos at hello@edithandblanche.com and we’ll sort it straight away. Where possible, we’ll replace just the affected part rather than the whole product — better for you, and better for the planet! 🌿
Still have questions?
We’re always happy to help. Drop us a line at hello@edithandblanche.com or give us a call on +44 (0) 2392 790 247. You can also pop into the shop — we’re open Tuesday to Saturday, 11am–4pm.
